About
Highly customer-focused professional with over 8 years of experience in retail operations, sales, and hospitality, specializing in specialty coffee. Proven ability to lead high-performing teams, optimize operational workflows, and enhance customer satisfaction, demonstrated by successful store launches and consistent achievement of performance targets. Eager to leverage expertise in training, quality control, and strategic management to drive growth and operational excellence in a dynamic environment.
Work
Arabica
|Coffee Artist | Barista Trainer | Store Supervisor
Kuwait City, Kuwait, Kuwait
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Summary
Led comprehensive store operations, barista training, and customer experience initiatives for a high-volume specialty coffee brand, driving operational efficiency and team development.
Highlights
Spearheaded the successful launch and operational setup of Arabica Downtown Drive Thru in Kuwait, contributing to rapid market penetration and brand expansion.
Trained and mentored a team of 10+ baristas and staff, enhancing product knowledge, service standards, and operational workflows, resulting in improved customer satisfaction and reduced errors by 15%.
Managed daily store operations, including inventory control, supply ordering, and shift scheduling for 15+ staff members, ensuring optimal resource allocation and seamless service delivery.
Implemented rigorous quality control protocols for beverage preparation and service, maintaining high standards for coffee artistry and customer experience, recognized by 'Best Employee' award in March 2023.
Served as a Judging Panel Member for the Arabica Latte Art Championship 2022, demonstrating advanced expertise in coffee artistry and contributing to brand excellence and community engagement.
Cafe Coffee Day
|Team Member | Brew Master
Kolkata, West Bengal, India
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Summary
Managed beverage production and quality control as a Brew Master, ensuring high standards for product delivery and customer satisfaction within a dynamic cafe environment.
Highlights
Mastered and executed complex beverage recipes, consistently delivering high-quality products and contributing to a positive customer experience for an average of 100+ daily patrons.
Managed ingredient inventory and prepared daily production schedules, optimizing workflow and minimizing waste by 10% through efficient stock rotation and meticulous planning.
Maintained strict adherence to hygiene and safety standards, ensuring a clean and compliant work environment that consistently passed internal audits.
Collaborated effectively with team members to manage peak hour rushes, serving customers efficiently and maintaining service speed to uphold brand reputation.
Samsung
|Sales Staff Member
Kolkata, West Bengal, India
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Summary
Drove sales performance and cultivated strong customer relationships for a leading electronics retailer, consistently meeting and exceeding sales targets.
Highlights
Achieved and consistently exceeded monthly sales targets by an average of 15%, driven by expert product knowledge and persuasive sales techniques.
Built and maintained robust customer relationships, resulting in a high rate of repeat business and positive customer feedback scores.
Provided comprehensive product demonstrations and technical support for a diverse range of electronics, enhancing customer understanding and facilitating informed purchasing decisions.
Managed sales administration, including inventory checks, order processing, and customer follow-ups, ensuring smooth operational flow and accurate record-keeping.
Education
Barrackpore Rashtraguru Surendranath college
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Diploma
Business and Marketing Management
Awards
Best Employee Award
Awarded By
Arabica
Recognized for outstanding performance, dedication, and significant contributions to store success and customer satisfaction within Arabica.
Material Control Program Certification
Awarded By
Internal Program
Successfully completed all levels of a rigorous material control program, demonstrating proficiency in inventory and supply chain management.
Skills
Operational Management
Inventory Management, Quality Control, Stock Level Oversight, Supply Ordering, Shift Scheduling, Workflow Optimization, Material Control.
Team Leadership & Development
Staff Training, Recruitment, Supervision, Duty Assignment, Mentorship, Team Building, Performance Management.
Customer Experience
Customer Relationship Management (CRM), Interpersonal Communication, Customer Needs Assessment, Sales Objectives, Service Excellence, Conflict Resolution.
Business Administration
Paperwork Management, Multitasking, Task Organization, Record Keeping, Administrative Support.
Marketing & Sales
Business Promotion, Sales Strategy, Market Analysis, Product Demonstration, Campaign Execution.
Specialty Coffee Expertise
Coffee Artistry, Barista Training, Brewing Techniques, Espresso Extraction, Latte Art.