AADIL RAZA

Spearheaded the successful launch and operational setup of Arabica Downtown Drive Thru in Kuwait, contributing to rapid market penetration and brand expansion.

Trained and mentored a team of 10+ baristas and staff, enhancing product knowledge, service standards, and operational workflows, resulting in improved customer satisfaction and reduced errors by 15%.

Managed daily store operations, including inventory control, supply ordering, and shift scheduling for 15+ staff members, ensuring optimal resource allocation and seamless service delivery.

Implemented rigorous quality control protocols for beverage preparation and service, maintaining high standards for coffee artistry and customer experience, recognized by 'Best Employee' award in March 2023.

Served as a Judging Panel Member for the Arabica Latte Art Championship 2022, demonstrating advanced expertise in coffee artistry and contributing to brand excellence and community engagement.

Mastered and executed complex beverage recipes, consistently delivering high-quality products and contributing to a positive customer experience for an average of 100+ daily patrons.

Managed ingredient inventory and prepared daily production schedules, optimizing workflow and minimizing waste by 10% through efficient stock rotation and meticulous planning.

Maintained strict adherence to hygiene and safety standards, ensuring a clean and compliant work environment that consistently passed internal audits.

Collaborated effectively with team members to manage peak hour rushes, serving customers efficiently and maintaining service speed to uphold brand reputation.

Achieved and consistently exceeded monthly sales targets by an average of 15%, driven by expert product knowledge and persuasive sales techniques.

Built and maintained robust customer relationships, resulting in a high rate of repeat business and positive customer feedback scores.

Provided comprehensive product demonstrations and technical support for a diverse range of electronics, enhancing customer understanding and facilitating informed purchasing decisions.

Managed sales administration, including inventory checks, order processing, and customer follow-ups, ensuring smooth operational flow and accurate record-keeping.